Deep Clinical Systems Expertise to Address Your Project Needs

Services: Interactive Response Technology

Deep Clinical Systems Expertise to Address Your Project Needs

Services: Interactive Response Technology

From protocol amendments to enrollment challenges and drug supply delays--clinical trials can frequently be derailed. At SynteractHCR, we draw on a deep understanding of software development, randomization and trial supply management to keep your project on track.

We have over 15 years of experience in interactive response technology (IRT) and have successfully implemented it at sites in 40 countries with teams dedicated to addressing specific customer requirement-driven processes, including:

  • Over 90 clinical applications and a primary focus on web-based systems 
  • Our proprietary SynterActive IWRS platform or Medidata Balance RTSM
  • Phone and web based IVRS and IWRS (RTSM) systems 
  • Custom solutions to address your needs

Whether you want to automate an otherwise inefficient, costly process or need a new custom featured IRT, our team of clinical system programmers and biostatisticians will deliver clinical applications to provide the exact level of functionality required for your study. 

Technology Options

At SynteractHCR, we offer several technology options to address the functionality required for your clinical trial, including:


Our proprietary full-featured platform is validated for compliance with 21 CFR Part 11 and the EU Annex 11: Computerized Systems. Project specific systems are tested through automated and manual user acceptance testing (UAT). After release, modifications impacting functionality of the system are handled via change control processes and are formally tested. Learn more about the common clinical trial processes supported by SynterActive.

Medidata Balance RTSM

SynteractHCR is an accredited builder of Medidata’s unified randomization and trial supply management (RTSM) solution, Medidata Balance®. Team members provide expertise in system functionality, design, maintenance and support, and pre-bidding protocol evaluation.

A Medidata partner since 2010, SynteractHCR is certified on Medidata Rave, TSDV and Rave Safety Gateway, as well. We offer a unified RTSM solution with Medidata’s electronic data capture (EDC) and management system, to enable:

  • Single sign-on to randomize subjects
  • Reduced data reconciliation with a single source of data
  • Faster study-startup and testing in as little as two to three weeks.

Contact us to learn more about how we can support your clinical technology requirements.

Our top-notch technology team will help you determine the best solution for your IRT needs. Tell us your challenges. Learn More

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Get in Touch

Global Headquarters:
5909 Sea Otter Place
Carlsbad, CA 92010

Phone: +1 760 268 8200
Fax: +1 760 929 1419


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